Legal

Privacy Policy

Last updated: April 17, 2026

The Root Rack LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at rootrackos.polsia.app (the "Site") and use our services.

1. Information We Collect

Information You Provide

• Contact Information: Name, email address, and message content when you use our contact form.
• Subscription Information: Name, email, shipping address, and payment information when you subscribe to our Root Stories box. Payment processing is handled by Stripe — we never see or store your full credit card number.
• Inquiry Details: The type of inquiry (wholesale, harvester, general) and any details you provide in your message.

Information Collected Automatically

• Analytics Data: We use a lightweight analytics beacon to understand how visitors use our site. This collects anonymous visitor identifiers stored in your browser's local storage, page views, and referral sources.
• Server Logs: Standard web server logs including IP addresses, browser type, and access times.

2. How We Use Your Information

• To respond to your inquiries and contact form submissions
• To process and fulfill subscription orders
• To send order confirmations and shipping updates
• To improve our website and services
• To communicate with wholesale buyers and harvesters about business opportunities
• To comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Stripe: For payment processing (subject to Stripe's Privacy Policy)
• Shipping Carriers: Name and address for order delivery
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement reasonable security measures to protect your personal information. Payment data is handled entirely by Stripe and never stored on our servers. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Cancel your subscription at any time

6. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For privacy-related questions or requests, contact us at:

Email: rootrackos@polsia.app
Or use our contact form.